Return policy

If you are not satisfied with your purchase, you have 14 days from the date you received your order to return the purchased products.

How to return the products 

1. Access  the dedicated return page and enter the order number and the email address used to make the purchase.

2. Follow the instructions to complete the online return request; after you filled out the form, you will receive a form confirmation with details that you may print out if you like. 

3. Within 14 days after filling out the return request, insert the completed return form – that you will find in the original Products’ box or you can print by clicking here – duly completed, in the packaging of the product/products to be returned and send them to:

Luciano S.r.l.
Via P. Sannicandro, 32
Post code 80146 – Napoli
Italy 

We recommend to use DHL or, in any case, a carrier where you receive a tracking number for your return shipment.

The products must be returned intact and in perfect condition, with all the labels and tags still attached, and shipped by using their original packaging; the product must not have been used, washed or damaged. 

You shall pay for all shipping costs and you are responsible for the products returned until the package reaches our warehouse.  Always check that you have a shipping number and keep copies of the documents proving such shipment.

Refund

Returned products will be managed within 10 working days from the date they are received by our warehouse. Refunds for returned products shall be made using the payment method used to purchase the same products (credit card, paypal), net of any taxes or import duties, as soon as possible, and in any case within 14 days from the date the package is received by our warehouse.

If you received a damaged or incorrect product, please indicate this as the reason for returning the product during the online return procedure, such return to be made in accordance with the modalities above indicated.  You will receive a confirmation email with shipping instructions and indications on how to request the change or refund for the purchased product.

If you have any doubts or questions, please do not hesitate to contact us by using the contact form.

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